This project is led by Ida Verna from G.d’Annunzio University of Chieti-Pescara. MUS and Xamk are also joined in the project. Their goal is to experiment with the L’Ascolto project between European universities and to implement AI in the L’Ascolto web platform. The L’Ascolto is a web platform whose objective is the creation, management and sharing of knowledge by education actors (teachers, students, institutional bodies and other stakeholders). The creation of such knowledge is the result of a holistic approach to teaching-learning processes, based on a framework that combines the Deming cycle with the QFD Quality Function Deployment and Kolb’s experiential learning cycle. The aim of the L’Ascolto Approach is to enable teachers, students and institutional bodies to use the same methodological approach to teaching improvement (innovation), with a single web platform. Although the actors of education use the platform at different times and in different ways, they work towards the common goal of educational innovation, with the same language (Listening Framework: constructive alignment combination of Biggs, Bloom, Dublin Descriptors, Deming Cycle, Kolb’s experiential learning). The creation, management and sharing of knowledge is the output of a continuous cycle of planning, management, evaluation and improvement of all teaching processes (Curriculum and individual teaching considered as a whole), while these are in progress and for the benefit of all actors:

TEACHERS: development of teachers’ professionalism (ENQA, 2007; OCDE, 2012; EC, 2013; EHEA, 2020) through their continuous self-training, the result of the knowledge-sharing process (best practices) among all the teachers using the platform;

STUDENTS: enhancement of learning (EC, 2017; ENQA, 2020; EHEA, 2020) implemented thanks to the promotion and drive for innovation that the holistic approach feeds into the Deming/Kolb cycle (Verna, 2020) and that the platform manages and shares among the actors, in terms of knowledge/competences;

COURSE COORDINATORS: development of academic leadership, implemented thanks to the knowledge-sharing system that provides continuous feedback (listening to needs) to the coordinator for the improvement/innovation of the teaching processes designed, managed and evaluated as a single system in continuous evolution.

L’Ascolto is ultimately a pedagogical model for experiential learning for teachers, students and institutional bodies.